Refund policy
We offer a 14-day return policy. This means that you may request a return within 14 days after receiving your order.
Return Eligibility
To be eligible for a return, the product must be:
- Unused and unworn
- In the same condition in which it was received
- Returned with all original tags, accessories, and packaging
- Accompanied by the receipt or other proof of purchase
Items returned without prior approval will not be accepted.
How to Request a Return
To request a return, please contact us at:
Please include your order number, the reason for the return, and photographs when applicable.
If your return request is accepted, we will provide you with the return address and detailed return instructions.
All approved returns must be sent to our return address in South Korea. Prepaid return labels may not be available for international returns.
Change-of-Mind Returns
For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for all international return shipping costs.
Original shipping charges are non-refundable for change-of-mind returns. If the original order included free shipping, the actual outbound shipping cost may be deducted from the refund where permitted by applicable law.
We strongly recommend using a trackable shipping service. We cannot issue a refund for a returned package that is lost or damaged during return transit.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your product is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging and shipping label, if applicable
We will review the information and provide an appropriate resolution.
If the item is confirmed to be damaged, defective, or incorrect, we will cover the reasonable return shipping cost or offer another suitable solution, such as a replacement or refund.
Please do not discard the product or packaging until the issue has been resolved.
Non-Returnable Items
Returns cannot be accepted for:
- Products that have been used, worn, washed, altered, or damaged after delivery
- Products with removed tags or missing original packaging
- Personal care, hygiene, or cosmetic products that have been opened
- Underwear, swimwear, and other hygiene-sensitive products, unless defective
- Customized or personalized products
- Gift cards
- Items specifically marked as final sale, except where required by applicable law
Please contact us before purchasing if you are unsure whether a product is eligible for return.
Exchanges
We do not offer direct international exchanges.
The fastest way to receive a different product, color, or size is to return the original item after receiving return approval and place a separate order for the new item.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Original shipping charges and return shipping charges are not refundable for change-of-mind returns.
Please allow additional time for your bank, card issuer, or payment provider to process the refund.
Order Cancellations
Please contact us as soon as possible if you wish to cancel your order.
We will do our best to assist you, but cancellation cannot be guaranteed once an order has entered the packing process or has already been shipped.
Consumer Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact Us
For return or refund questions, please contact us at: