Shipping policy
Thank you for shopping with The Cotton Candy.
All orders are carefully packed and shipped from South Korea.
Processing Time
Orders are usually processed within 1–5 business days after payment is confirmed.
Processing may take slightly longer during weekends, Korean public holidays, high-volume periods, or special promotions.
Please note that processing time and shipping time are calculated separately. The total estimated delivery time is the processing period plus the shipping time for your selected delivery method.
International Shipping Options
We currently offer the following international shipping options:
Economy Shipping
Estimated delivery: 10–20 business days after shipment
Standard Shipping
Estimated delivery: 7–15 business days after shipment
Express Shipping
Estimated delivery: 5–10 business days after shipment
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination country, customs clearance, weather conditions, local postal services, and other circumstances outside our control.
Tracking
Tracking information will be provided after your order has been shipped.
Tracking updates may occasionally be delayed while a package is in transit, undergoing customs clearance, or being transferred between international and local carriers.
A temporary lack of tracking updates does not necessarily mean that the package has been lost.
Customs Duties and Import Taxes
Customs duties, import taxes, VAT, brokerage charges, and other fees imposed by the destination country are the customer’s responsibility unless otherwise stated at checkout.
These charges are not included in the product price or shipping fee, and we are unable to predict the exact amount.
Customers are responsible for checking their country’s import regulations before placing an order. We are not responsible for delays caused by customs inspections or for packages held because customs charges have not been paid.
Incorrect or Incomplete Addresses
Please make sure that your shipping address, postal code, recipient name, and telephone number are correct before placing your order.
If you notice an error, please contact us immediately. We may be able to update the address if the order has not yet been shipped.
Once an order has been shipped, we cannot guarantee that the address can be changed or the package can be redirected.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be shipped again. Original shipping charges may not be refundable.
Delayed or Lost Packages
International delivery delays may occur because of customs clearance, weather, local postal services, transportation disruptions, or other circumstances outside our control.
If tracking has not been updated for an extended period or your order has not arrived within the expected delivery window, please contact us. We will review the tracking information and assist you in contacting the shipping carrier when appropriate.
A shipping delay alone does not automatically mean that a package is lost or qualify the order for an immediate refund. Refunds or replacements for lost packages will be considered after the carrier’s investigation or official confirmation.
Refused or Unclaimed Packages
Customers are responsible for monitoring tracking updates and completing any required customs, redelivery, or collection procedures.
If a package is returned because it was refused, left unclaimed, or customs charges were not paid, the refund may be reduced by the original shipping cost, return shipping cost, customs charges, and any other fees incurred.
Contact Us
If you have any questions about your order or shipping, please contact us through our Contact Us page or email us at:
We usually respond within 1–2 business days.